Apache products are built to order with locally available materials. It can take 1-10 days to receive a tracking number, and 3-5 days after that to receive your package via UPS, Fedex, or USPS. 

In some cases you may receive 2 tracking numbers.

In rare cases orders can take up to 2-3 weeks if there are material shortages. You will receive an email within 12 hours if this is the case.

Yes, we ship our products all over the globe. The customer is responsible for all customs, brokerage, and import fees. Refusal of any package will result in shipping costs (initial and return costs) deducted from the refund in addition to restocking fees.

Shipping Damage Disclaimer

We take great care in packaging each order to ensure it leaves our facility in excellent condition. However, once a package is in the hands of the shipping carrier, we are not responsible for any loss or damage incurred in transit.

If you did not purchase shipping insurance, we can file a claim with the carrier on your behalf. Please note that standard carrier liability only covers up to $100, and these claims often take a long time to resolve—if they are addressed at all.

To fully protect your order, we strongly recommend purchasing shipping insurance at checkout. Insurance provides coverage for the full value of your shipment and significantly improves the likelihood of a prompt and successful resolution in the event of damage or loss.

Be prepared with detailed photos of the damaged item and packaging to speed things up.

Due to increasing costs we ask that you double-check the measurements of your workspace prior to purchase. We have provided dimensional information and drawings to help. We are also here to answer any questions you may have.

The buyer is responsible for all shipping and handling costs associated with shipping the item back.

Items that are eligible for return must meet all of the following requirements:

1. The return must be filed within 7 days of delivery
2. The item must be in unused and uninstalled condition.
3. The item must be free of defects.

If Apache concludes that the item meets the refund eligibility requirements, a refund for the original transaction amount minus both a restocking fee and the original shipping cost will be issued to the buyer depending on the situation.

All sales on items not requiring installation are subject to a 10% restocking fee. Items requiring installation are subject to a 20% restocking fee. All sales on DJ booths, workstations, and console toppers are final due to increasing steel costs.

After 24 hours, all cancelled orders are subject to a non-refundable 6.0% merchant transaction fee. (We are subjected to this from our payment providers even on refunded orders). Cancelled orders on DJ booths and workstations are subject to. 50% restocking fee.