FAQ
How long does shipping take?
Apache products are built to order with locally available materials. It can take 3-10 days to receive a tracking number, and 3-5 days after that to receive your package via UPS or Fedex.
In rare cases orders can take up to 2-3 weeks if there are material shortages. You will receive an email within 12 hours if this is the case.
All DJ equipment, lighting, and Non-Apache furniture ship directly from the manufacturer.
NOTE: We only ship APACHE products internationally.
Why did I receive two tracking numbers?
In some instances, you will receive two tracking numbers for separate shipments on bulk orders or items sold in sets.
My item arrived damaged, what do I do?
We carefully pack our packages to prevent damage in shipping. In the event of cosmetic damage, the best course of action is to file a claim with UPS or Fedex.
Once the package is in the custody of the courier it is their responsibility as we inspect everything before it leaves our facility.
https://www.ups.com/us/en/support/file-a-claim.page
https://www.fedex.com/en-us/customer-support/claims.html
Shipping & Delivery
Domestic shipping can take up to 3-10 business days.
Foreign shipping could take up to 7-14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. You will be notified immeaditly if this is the case.
Yes, we ship our products all over the globe. The customer is responsible for all customs and brokerage fees. International shipping rates are estimates. In rare situations we may contact you about additional costs.
We pack our products with foam and or bubble padding in single and double walled cardboard.
It is the couriers responsibility to ensure that the product gets delivered.
In the rare event that something arrives damaged a claim will need to be filed with the respective courier.
We will provide whatever information is necessary to help.
Returns & Refunds
Everything is built to order and our payment processors do not refund transaction fees in addition to sunken material and labor costs.
Items that are eligible for return must meet all of the following requirements:
The item must be in unused condition.
The item must be free of defects.
The item must be received in the original packaging.
If Apache concludes that the item meets the refund eligibility requirements, a refund for the original transaction amount minus a 20% restocking fee will be issued to the buyer within 5 business days following the completion of the inspection.
There will be a 15% restocking fee for open orders (placed more than 24 hours prior) that are cancelled.
All cancellations of open orders places less than 24 hours are subject to a non-refundable 5% merchant transaction fee.
Refunds can be requested up to 14 days.
The buyer is responsible for all shipping and handling costs associated with shipping the item back.